Refund and Return Policy

Thank you for shopping with The Leather Jacketes. We are dedicated to delivering premium leather products crafted with precision and care. Your satisfaction is our top priority, and we stand behind the quality of every item we offer. If for any reason you are not fully satisfied with your purchase, we provide a clear and fair return and refund policy to ensure a smooth experience.

30-Day Return Policy

We gladly accept returns within 30 days of the purchase date. To qualify for a return, your item must be unused, in its original condition, and packaged in the original packaging. Please include your order confirmation or packing slip when sending the item back.

How to Initiate a Return

  1. Contact Us:
    Before sending any item back, please reach out to our returns team at info@theleatherjacketes.com to start the return process.

  2. Return Authorization:
    Once your return request is approved, we will provide you with a Return Authorization (RA) number along with detailed return instructions.

  3. Package the Item:
    Carefully pack the item in its original packaging, including any accessories or tags.

  4. Include RA Number:
    Clearly write the provided RA number on the outside of the package.

  5. Return Shipping:
    Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service for secure returns.

Refund Process

After we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.

  • If approved, your refund will be processed and automatically applied to your original method of payment within 5 business days.

Non-Refundable Items

  • Products that have been used or worn

  • Gift cards

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at info@theleatherjacketes.com with photos and a description of the issue. We will arrange a prompt resolution, either through a replacement or a refund.

Exchanges

The quickest way to get the item you want is to return the original product. Once your return is accepted, you can place a new order for the desired item.

Contact 

Phone: +1 786-887-9302
Email: info@theleatherjacketes.com
Address: 11245 207th St, Queens Village, NY 11429, United States

Support Hours:
Mon to Fri: 9:00 AM to 5:30 PM

Company Information: 
Company Name: The Leather Jacketes