Frequently Asked Questions (FAQs) — The Leather Jacketes

We’re here to help! Below are answers to some of the most commonly asked questions about shopping with The Leather Jacketes. If you still have questions, feel free to contact us — we’re happy to assist.

1. How quickly can you answer my question?

We respond to all customer inquiries in the order they are received. Most questions are answered within 24 hours during our regular business hours (Monday to Friday).
For faster service, please include your order number and detailed query in your message.

📧 Email: info@theleatherjacketes.com

2. Can I change my shipping address after my order has been placed?

If you need to update your shipping address, please email us as soon as possible at info@theleatherjacketes.com, including your name and order number.
We will do our best to accommodate address changes before the order is processed. However, we cannot guarantee changes once the order has been packed or shipped.

3. How long does order processing take?

Our team carefully prepares each order within 1–2 business days (Monday to Friday, excluding major holidays).
Once your order has been processed, it will be shipped, and you’ll receive a shipping confirmation email with a tracking number.

4. How long does shipping take?

After your order is processed, shipping typically takes 3 to 4 business days within the United States.
Delivery times may vary slightly due to factors like location or carrier delays.

5. Will my order arrive in one package?

In most cases, your entire order will be shipped in one package. However, if you ordered multiple items or bulky products, they may be shipped separately.
If this happens, you will receive separate tracking numbers for each shipment.

6. What happens if an item is out of stock or backordered?

If an item you ordered is out of stock, we will contact you via email with an estimated restock date.
If restocking will take longer than 2 weeks, we will offer you two options:

  • Wait for the item to restock, or

  • Receive a full refund for the unavailable item(s).
    You can choose the option that works best for you.

7. I received a damaged item. What should I do?

We’re sorry to hear that! If your item arrives damaged, please email us at info@theleatherjacketes.com within 30 days of delivery with:

  • Your name

  • Order number

  • Clear photos of the damaged product(s)

We will review the issue and work quickly to offer a replacement, refund, or other resolution.

8. What should I do if an item is missing from my order?

If an item is missing or your package is incomplete, please contact us within 30 days of delivery at info@theleatherjacketes.com.
We will investigate the issue and ensure you receive the missing item or provide an appropriate solution.

9. Can I cancel my order?

If you wish to cancel your order, contact us immediately at info@theleatherjacketes.com with your order number.
Please note:

  • Cancellations are only possible before the order has been processed or shipped.

  • Once an order has been shipped, it cannot be cancelled, but you can request a return after receiving the item (see our Return Policy below).

10. What is your return and refund policy?

We want you to love your purchase from The Leather Jacketes! If for any reason you are not satisfied, we gladly accept returns under the following conditions:

  • Items must be unused, unworn, and in their original packaging.

  • Returns must be initiated within 30 days of delivery.

How to initiate a return:

  1. Email us at sale@theleatherjacketes.com with your order number and reason for return.

  2. Once your return request is approved, we’ll send you return instructions and a Return Authorization (RA) number.

  3. Pack the item securely and include all original accessories and documentation.

  4. Clearly write the RA number on the outside of the package.

  5. Ship the package back to us using a trackable method (return shipping costs are the customer’s responsibility unless the return is due to our error).

Refund Process:

  • Once we receive and inspect the returned item(s), we’ll notify you about the status of your refund.

  • Approved refunds will be processed and credited to your original payment method within 5 business days.

Non-Returnable Items:

  • Used or worn products

  • Items not in their original condition

  • Gift cards (if applicable)

Contact

Phone: +1 786-887-9302
Email: info@theleatherjacketes.com
Address: 11245 207th St, Queens Village, NY 11429, United States

Support Hours:
Mon to Fri: 9:00 AM to 5:30 PM

Company Information: 
Company Name: The Leather Jacketes